Video client assessments from Abacus Specialist Bathroom Solutions are proven successful so that Occupational Therapists can support disabled bathers without the need for home visits.
Part of the
Gainsborough Healthcare Group, Abacus is an award-winning manufacturer and
installer of power-assisted baths and accessible bathrooms. The appropriateness
of these solutions is always assessed on an individual basis through the
expertise of an Abacus Regional Assessor who works closely with families,
carers and Occupational Therapists. To offer peace of mind during the Covid-19
outbreak, Abacus video conferencing is delivering a contactless approach to
client assessments so tradition face-to-face visits can be avoided if
preferred.
Abacus
Assessors are able to broadcast from within their demonstration vehicles which
are fitted with a range of bathing solutions. Video calls using a variety of
software platforms including Microsoft Teams, Starleaf, Zoom and WhatsApp,
allow clients and anyone involved with their care, to be involved with the
assessment process whilst avoiding travel or physical contact. Inbound calls
from NHS staff using AccurX are also possible.
These calls
are efficient and can result in faster positive outcomes as Zoe Cocksedge,
Independent Occupational Therapist explains: “Our Zoom video call was useful in
that it helped fine-tune requirements for the client. The family were involved
as well and the physiotherapist so we could discuss the types of baths
available and which one would be the most suitable. We were also able, with the
Abacus Assessor’s extensive knowledge, to look at postural management systems
as the client has specific needs – these were uploaded during the call.”
Abacus sets
up each video meeting as an appointment with a specific date and time which is
agreed by all – attendees just simply join. In addition to understanding how a
client 'presents', video technology allows the Abacus Assessor and OT to see
the intended bath location and review its suitability. Every other aspect of
the assessment process using video is the same as a traditional home visit with
Abacus using its established clinical checklist.
Zoe adds:
“Although we originally thought it would be a good idea to just have a
demonstration of the Gemini online, having good information on your website
also meant the family had a look beforehand and then were able to ask a lot of
questions post the demonstration. They are keen to go ahead and order a Gemini
2000 bath following the Zoom meeting.”
Once
assessment, approval and delivery are organised, Abacus continues with its
adapted services by installing baths following its new 'Protection Promise'.
Its specialist fitters are equipped with PPE and follow strict disinfecting and
social distancing protocols. Ultimately this means disabled bathers and carers
can continue to benefit from accessible bathing in the community, reduce the
risk of injuries and alleviate pressure on the NHS.
Peter
Eckhardt, CEO, Gainsborough Healthcare Group, concludes: "Abacus continues
to be an adaptable brand focused on meeting the changing needs of our
customers. Video assessments are our latest service which, I'm delighted to
say, are making a difference and helping bathers in difficult situations. Add
to this the efficient access it provides Occupational Therapists, we believe
video assessments will become commonplace in the future. Of course, we will
still provide home visits if preferred, however this new technology-based
option gives greater choice and flexibility to everyone."
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